Contact
Spotted a time, a station name or a step that does not match reality? Tell us — it gets corrected in the data, and then it is right on every page at once
Write to us
One thing first, so nobody wastes a message: this is not the transit operator. We cannot report a breakdown, look up something you left on a train, refund a fare or send anyone to fix a lift. For any of that you need the operator itself.
What this address is good for is keeping the guide correct. Everything on this site is generated from published data, so a correction does not get patched into one page — it goes into the source and comes out right on all of them. That makes specific reports genuinely valuable, and vague ones hard to act on.
What happens to a correction
Corrections are made in the data, not in the page.
It goes into the layer the pages are built from, and then the pages are rebuilt. That is why you will sometimes see a correction take a day: it is not a typo being fixed on one page, it is 70 station pages, three line pages and these eight being regenerated from a source that has been fixed — which is also why the same mistake does not come back next month.
If the error is in the published data itself rather than in what we did with it, we will say so, and where we can we will mark it on the page instead of quietly inventing a better number. A visible gap is better than a plausible fiction: that rule is the reason half the tables on this site have a section listing what the source does not publish.